Collect safe-to-share information
Key idea
When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key. For Updates, start by identifying the object you are actually interacting with. Interface labels and icons are not enough; addresses, network names, contract addresses and transaction hashes should be cross-checked against verifiable on-chain information when appropriate. When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key.
When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key. Before submitting a transfer, signature or approval, perform a final review of the destination, network, asset, amount, gas terms, contract and permission scope. On-chain transactions generally cannot be reversed by the wallet alone, so prevention is more reliable than recovery. When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key.
Troubleshoot by network and transaction path
Key idea
When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key. Before submitting a transfer, signature or approval, perform a final review of the destination, network, asset, amount, gas terms, contract and permission scope. On-chain transactions generally cannot be reversed by the wallet alone, so prevention is more reliable than recovery. When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key.
When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key. If information conflicts, stop the action and verify the source again. Urgency, countdowns or claims from supposed support staff should not reduce your checking standards. If a DApp or contract is unfamiliar, cancel the request and verify its public documentation and contract address first. When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key.
Recognize unsafe support requests
Key idea
When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key. If information conflicts, stop the action and verify the source again. Urgency, countdowns or claims from supposed support staff should not reduce your checking standards. If a DApp or contract is unfamiliar, cancel the request and verify its public documentation and contract address first. When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key.
When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key. For long-term use, turn security checks into routine: keep recovery material offline, maintain device hygiene, avoid entering secrets on public computers, use public networks cautiously, review old approvals and retain transaction hashes for later verification. When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key.
Keep a troubleshooting record
Key idea
When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key. For long-term use, turn security checks into routine: keep recovery material offline, maintain device hygiene, avoid entering secrets on public computers, use public networks cautiously, review old approvals and retain transaction hashes for later verification. When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key.
When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key. For Updates, start by identifying the object you are actually interacting with. Interface labels and icons are not enough; addresses, network names, contract addresses and transaction hashes should be cross-checked against verifiable on-chain information when appropriate. When troubleshooting, preserve non-secret details such as the transaction hash, network name and public wallet address, then inspect network state, gas, contract addresses, approvals and confirmation status. A legitimate troubleshooting flow does not require a seed phrase or private key.
Action checklist
- Never send a seed phrase, private key or verification code to anyone.
- Check the address, network and amount before transfers.
- Review the domain, contract and permissions before signing for a DApp.
- Consider revoking approvals that are no longer needed.
On-chain transactions generally cannot be reversed by the wallet alone. Third-party DApps, smart contracts and network services may involve technical or operational risk.